Searching Knowledge Base Topics

You may Search for any topics, words, or phrases within the Knowledge Base:

• When searching for a particular subject, type the search criteria into the Search area of the Knowledge Base. This will list all topics within the system that contain the word/ phrase entered. Clicking on one of the topics listed in the Search Results will highlight each occurrence of the word in the KB.
  Example:

  If searching for information about Leave, enter "Leave" into the Search area provided.

  

  (Click on the thumbnail to see sample image in full size.)

   

• If you want to search the exact phrase or combination of words (e.g. Bank Details) and would like to omit from the search results the single words from the phrase (e.g. not Bank or Details), you may also enter the search keywords within quotation marks (e.g., "Bank Details", "Leave Accrual"). This will display and highlight all topics that ONLY contain the exact phrase.
• Use the Remove Search Highlight button to remove the highlighted words.

 

Tip: If you are having a problem with searching a word, make sure you enclose the word/phrase in double quotations (e.g. "Leave" instead of just Leave).